Frequently Asked Questions
Your protein bars look and taste different than they used to. Did you change them?
Yes! We heard you wanted a protein bar that is more filling and has less sugar. To address this feedback, we have reduced the bar’s sugar level by half, doubled the amount of fiber, and maintained 14 grams of plant-based protein for a filling, and even more delicious, bar.
You will also find that our Chocolate Mint and Chocolate Fudge Brownie Protein Bars are now dipped in organic chocolate!
I can’t find my scoop! How much should I have?
If you’re having trouble finding your scoop, they can often settle at the bottom of the powder - try shaking around your powder to find it!
What is the best way to mix the protein powder?
We’re proud that our customers love the taste of ALOHA mixed just with water or a milk alternative. The trick to mixing powder into a liquid is to do small amounts at a time and mix quickly when you add the powder. Note that if you add all the powder at once, the powder on the surface can wet (hydrate) and then create a 'seal' across the rest of the powder which becomes hard to mix in.
Other delicious ways to use ALOHA protein powder is in your morning smoothies and shakes, oatmeal, yogurt, chia puddings, or if you’re feeling even more adventurous, bake with it!
Are ALOHA products Kosher?
Are your products certified Organic or Non-GMO?
Are ALOHA products nut-free, gluten-free? Vegan?
ALOHA products are full of everything your body needs, and free of anything it doesn’t. We’re committed to keeping our products free from common allergens and inflammatory ingredients so our products are accessible to all!
You won’t find any dairy, soy, eggs, honey, fish, shellfish, or gluten in our products. Our protein powder contains coconut and our protein bars contain tree nuts, such as almonds, cashews, or peanuts. You can get even more details on all the nutritional and allergen details on each product page.
What is plant protein? Why is plant-based nutrition important?
At ALOHA, we make plant-based foods that are made with the most thoughtfully chosen, real food ingredients to nourish your body. Our protein powders and bars are made from plants, which naturally offer a great source of protein.
At ALOHA, we stand by that eating a balanced plant-based diet ensures you’ll fill your body with essential nutrients that come from ingredients like fruits, vegetables, protein, nuts, and seeds that make up our products. Eating whole, plant-based food not only makes you feel great, but is also associated with better overall health and having a role in preventing and managing various chronic diseases and illnesses. Even more, plant-based diets benefit the planet by reducing greenhouse gas emissions and using less water, land, and energy compared to the production of animal products. So the question is, why not plant-based?
Are ALOHA products safe for kids and pregnant or nursing mothers?
Subscription & Accounts
How do I cancel my subscription?
How do I change my account or subscription settings?
Website & Payment
Can I apply a coupon code to my subscription order?
Your website looks completely different! What has changed?
Which forms of payments do you accept?
Is ALOHA Sustainable?
Protecting the environment is of the highest priority to us at ALOHA. When we evaluate sustainability at every step in our production process, we consider a product’s raw materials source, manufacturing methods, and shipping methods.
All of our packaging is made in the USA (with the exception of some of our teas, which are made in Germany) and are FSC-certified, 100% post-consumer recycled, and 100% recyclable to promote good forest management that ensures sustainability, wildlife, and stream preservation.
I accidentally entered my address incorrectly. What now?
If your order has not processed yet, reach out to us at firstname.lastname@example.org as soon as possible so we can help you adjust your order with the correct address! Unfortunately, if you realize you entered the incorrect address after your order has shipped, we’re unable to re-route it or make any adjustments.
As a note, customers are responsible for entering their address correctly and updating it if they move. Therefore, ALOHA is not responsible for orders shipped to the incorrect address. You can make sure this doesn’t happen by easily updating your address by going to ‘Account’ where you can manage your subscription, edit your shipping address and other personal information!
My package was stolen - what now?
Do you offer free shipping?
Where does ALOHA ship? When should I expect my order?
ALOHA ships throughout the United States, including P.O. boxes, Alaska, Hawaii, and all U.S. military locations around the world. We don’t yet offer international shipping - stay tuned!
We partner with UPS to ensure your products arrive quickly. If you choose Standard Shipping, you should expect your ALOHA package to arrive within 4-10 business days.
Returns & Exchanges
My package arrived damaged! What now?
Do you accept returns or refunds?
We also love our products and believe you will too! If you have any concerns, we’re always happy to help - you can reach to our team at email@example.com.