If you have placed an order accidentally or need to make an adjustment to your order, please contact us immediately at care@aloha.com and we will try to adjust to your needs.
Unfortunately, once an order is shipped from our warehouse, we are unable to make adjustments or offer a refund.
In order to maintain the integrity of our product and ensure the health and safety of our customers we do not re-use or resell anything once it has been shipped — due to this practice, we are not able to accept returns.
Unfortunately we cannot provide refunds or replacements for orders placed through other retailers (e.g. Amazon, Shoprite, Kroger, etc.). For more information on refunds or replacements for orders placed through other retailers please contact the company from which you purchased. If you need assistance in finding that information, you can always contact us at care@aloha.com, and we’d be happy to help.
Should you encounter any issues with your order please email us at care@aloha.com with your name, order number, lot code (we can help you find this!), and photos. We’d be happy to help.
