All ALOHA.com orders over $50 qualify for Free Economy Shipping (4 - 10 business days). For orders under $50, we offer the following option:
- Standard Shipping (3 - 5 business days) $5.00
- ALOHA.com does not ship on weekends. All shipping estimates refer to business days.
- We’ve optimized shipping methods specifically for customers located in Hawaii and Alaska, and those with non-PO Box addresses in these states (using UPS, not USPS). Customers in these locations may experience longer shipping times and higher shipping costs.
- We ship to P.O. and APO/FPO (military) boxes in every state. However, we can only offer our Economy (USPS) ship method for P.O. and APO/FPO addresses.
Free Shipping for ALOHA Subscribers
Orders only process on weekdays, excluding public holidays. This way, you’re sure to be able to reach someone on our Customer Experience Team if you happen to need assistance.
Orders placed on weekends should process within 48 hours of the first weekday following the weekend or holiday.
You will always receive an email confirmation as soon as your order processes and is being prepared to ship.
Damaged or Missing Shipments
We take great care in packaging your order as securely as possible. In the unlikely event that your product does arrive with damage, please let us know within 14 days of delivery by emailing our Customer Experience Team at firstname.lastname@example.org and please include photos.
Missing items must be reported to our Customer Experience Team within 14 days of delivery (and missing orders must be reported within 21 days of the date the order shipped.)