All ALOHA.com orders $50 or more qualify for Free Economy Shipping (4 - 10 business days). For orders under $50, we offer the following options:
Free Shipping for ALOHA Subscribers
ALOHA Subscribers always automatically receive Free Economy Shipping (4 - 10 business days) on all subscription orders.
Orders only process on weekdays, excluding public holidays. This way, you’re sure to be able to reach someone on our Customer Experience Team if you happen to need assistance.
Orders placed on weekends should process within 48 hours of the first weekday following the weekend or holiday.
You will always receive an email confirmation as soon as your order processes and is being prepared to ship.
Damaged or Missing Shipments
We take great care in packaging your order as securely as possible. In the unlikely event that your product does arrive with damage, please let us know within 14 days of delivery by emailing our Customer Experience Team at email@example.com and please include photos.
Missing items must be reported to our Customer Experience Team within 14 days of delivery (and missing orders must be reported within 21 days of the date the order shipped.
Depending on availability, items may ship separately. We always send a shipping confirmation for the first shipment. We do not currently send a shipping notification for subsequent partial shipments, but if you contact our Customer Experience Team they will be happy to share any additional information about your order. Reach them via email, firstname.lastname@example.org or phone, +1.866.850.4585, Monday - Thursday, 10AM - 9PM EST or Friday 10AM - 8PM EST.
We do not currently ship internationally, but we’re working on it! Email our Customer Experience Team, email@example.com, and let them know to which country you’d like to see ALOHA ship and we’ll let you know when shipping to your country is available.